Product
Features built for the calls your team cannot answer
Everything Reframe CX builds starts with one job: no customer call or WhatsApp message goes unanswered, and no request reaches your team unconfirmed.
Rush-hour calls
Answer calls your team cannot pick up when the phone gets busy.
Natural voice and tone
Calm, human-like conversations that follow your scripts and policies.
Order capture with modifiers
Captures customer choices, preferences, address, and special instructions in a staff-readable format.
Dispatch rules
Choose when calls should go to Reframe and when staff should handle them directly.
Pickup and delivery details
Confirms customer contact details and whether the order is pickup or delivery.
Smart escalation
Escalates complex cases to staff based on your rules and priorities.
Secure by design
Keeps the workflow focused and reviewable while data policies are agreed with each operator.