Turn every WhatsApp message into a clear next step
Connect your official WhatsApp Business number to an AI agent that answers routine questions in Arabic and English, captures the details behind each request, and hands the conversation to your team when judgment is needed.
Connected through Meta's WhatsApp Business Platform. Your WhatsApp Business Account, phone number, and message history stay with your business.
Why teams connect WhatsApp to Reframe
Official Meta connection
Connect through Meta's business platform and keep your account identity with your business.
Arabic and English
Prepare one agent for natural customer conversations in both languages.
Human handoff
Escalate with the conversation history and captured details already attached.
In short
What is a WhatsApp AI agent?
A WhatsApp AI agent is an assistant connected to your official WhatsApp Business number. It reads incoming customer messages, replies from business information you approve, collects the details behind each request, and passes the conversation to a person when judgment is needed. Reframe runs that agent on Meta's WhatsApp Business Platform in Arabic and English, and keeps every conversation in a shared inbox your team can take over at any time.
- Channel
- Official WhatsApp Business Platform (Cloud API), connected through Meta.
- Languages
- Arabic and English customer conversations from a single agent.
- Automation limit
- Free-form replies inside Meta's 24-hour customer service window; approved templates outside it.
- Team control
- A shared inbox with ownership, notes, and handoff that keeps the full context.
- What it costs
- A Reframe subscription plus Meta's own per-conversation message charges.
One conversation workspace
From first message to resolved next step
Use AI where the work is repetitive, keep the details your team needs, and make the handoff obvious when a person should decide.
A controlled launch
Connect, prepare, and improve
Move from connection to a useful live workflow without turning every conversation over to automation at once.
Connect your business number
Use Meta's connection flow to select an eligible WhatsApp Business Account and phone number.
Shape the agent's knowledge
Add the services, hours, policies, questions, and collection details the agent should use.
Launch with team oversight
Review real conversations, tune the handoff boundary, and expand only after the first workflow is dependable.
Automation with a clear boundary
What the agent handles, and what always reaches a person
Reframe respects Meta's customer service window, answers only from the business knowledge you approve, and keeps your team available for the conversations that need judgment.
Handled by the AI agent
- Opening hours, location, availability, services, and policy questions.
- Collecting booking, order, and service request details.
- Repeat questions that arrive after hours or during a rush.
- Confirming what it captured before your team reviews it.
Always routed to your team
- Complaints, refunds, and anything the customer escalates.
- Requests the approved knowledge does not cover.
- Pricing exceptions, discounts, and high-value decisions.
- Any conversation where the agent is not confident.
Built for the work customers already send
A practical first workflow for WhatsApp
Start with the conversations that consume the most team time and give every one of them an explicit outcome.
Routine customer questions
Answer opening hours, location, availability, service, and policy questions from approved knowledge.
Bookings and appointments
Collect the date, time, party size, contact details, and special notes before staff confirmation.
Orders and service requests
Capture the order, delivery, or service request as a structured next step for the team.
Sensitive or complex cases
Move complaints, exceptions, and high-value conversations to a person without losing context.
WhatsApp Business app vs Reframe
Why teams outgrow the WhatsApp Business app
The free app is built around one phone. Reframe connects the same business number to Meta's WhatsApp Business Platform so a whole team can run it.
| What you need | WhatsApp Business app | Reframe |
|---|---|---|
| Team access to one number | The phone itself, plus a few linked devices. | Your whole team in one shared web inbox. |
| A first reply when nobody is free | A fixed greeting or away message. | An AI answer drawn from your approved business knowledge. |
| The details behind a request | Written down by hand, if at all. | Captured as structured fields on the conversation. |
| Handing a case to a colleague | Whoever is holding the phone. | Assign it with the full history and captured details. |
| Reaching out after the window closes | Manual follow-up, one chat at a time. | Approved message templates with visible delivery states. |
| Arabic and English | Whatever the person on shift can type. | One agent that answers naturally in both. |
Common questions
Before you connect WhatsApp
The practical details teams ask before connecting a business number.
Keep reading
Plan your WhatsApp rollout
The pages teams read next when they are costing out a WhatsApp channel and deciding where to start.
Start focused
Make WhatsApp easier to operate
Connect your WhatsApp number, shape the first reply workflow, and keep your team in control from day one.