For restaurants
Rush-hour AI phone ordering for restaurants
Between 7pm and 11pm the phone rings more than one person can answer, and every unanswered ring is a delivery order that goes to the restaurant next door. Reframe CX picks up every one of those lines, takes the order in the language the caller uses, and hands your staff a ticket to confirm.
What you get
- Every line answered during the rush, including the ones ringing at the same time.
- Items, sizes, modifiers, address, and delivery time captured in the caller's own words.
- A kitchen-ready WhatsApp ticket your staff confirm before anything is fired.
- Complaints and refund calls handed to a person instead of guessed at.
How it works
1
The busy line is answered
Calls your team cannot reach are answered on the first or second ring, in Egyptian Arabic or English, with your menu and your hours already loaded.
2
The order is taken in full
The agent asks for the items, the size, the modifiers, the address, and the time, then reads the order back so the caller can correct it.
3
Your staff confirm the ticket
The order arrives as a WhatsApp summary. A person confirms it and enters it into the POS, so a wrong order never reaches the kitchen automatically.
Why it works this way
No POS write on day one, on purpose
Vendors that push orders straight into Foodics or Toast look faster in a demo and cost you money on a bad night: a misheard modifier becomes a remade dish. Reframe CX stops one step earlier, at a summary a human confirms. When your order volume and accuracy justify it, POS write-back is the next step, not the starting point.
Common questions
Hear it take an order
Call the demo line and order like a customer would, in Arabic or English. You will get the WhatsApp summary your staff would see.
Live demo number
+20 1037697117